Getting things ready
Competitive salary, depending on experience
Closing date: 22 Sep 2026
YesTrades is looking for a friendly and professional Receptionist / Customer Service Assistant to join our team. You will be responsible for answering incoming calls, taking customer orders and bookings over the phone, arranging appointments, and providing excellent customer service. Strong communication skills and basic knowledge of trade services such as plumbing, heating and electrical work are important.
YesTrades is looking for a confident, organised and customer-focused Receptionist / Customer Service Assistant to join our team in Livingston.
You will be one of the first points of contact for our customers. The role involves answering incoming telephone calls, understanding what service the customer requires, taking bookings and orders, recording customer information accurately and helping coordinate jobs with our team.
• Answer incoming customer calls professionally and politely.
• Take customer orders and service bookings over the phone.
• Understand the customer's problem and identify the appropriate service.
• Arrange appointments and record booking details accurately.
• Provide information about YesTrades services and pricing where appropriate.
• Deal with enquiries relating to plumbing, heating, gas, electrical, handyman and other property services.
• Record customer details and job information in the company system.
• Pass jobs and important information to the appropriate team members.
• Follow up with customers when required.
• Respond to customer emails and enquiries.
• Maintain a friendly and professional standard of customer service.
• Assist the operations team with general administrative duties when required.
This role is suitable for someone who communicates clearly, is comfortable speaking with customers throughout the day and can remain organised while handling several enquiries.
• Excellent verbal communication skills.
• Confident speaking with customers over the telephone.
• Professional and friendly manner.
• Good English communication skills.
• Basic knowledge of trade and property maintenance services.
• Basic understanding of services such as plumbing, heating, gas and electrical work.
• Good computer skills.
• Ability to enter customer and booking information accurately.
• Good organisational and time-management skills.
• Ability to handle multiple calls and tasks.
• Reliable, punctual and professional.
• Ability to work well as part of a team.
Previous experience in reception, customer service, call handling, administration, property maintenance, trades or a similar environment would be helpful but is not essential.
Knowledge of plumbing, heating, electrical, boiler or property maintenance terminology would be an advantage.
Experience using booking systems, CRM software, email and Microsoft Office would also be beneficial.
• Friendly and supportive working environment.
• Training provided on YesTrades services and internal systems.
• Opportunity to develop customer service and administrative skills.
• Opportunities for progression as the company grows.
• Experience working within the property maintenance and trades industry.
• On-site role with a growing local business.
YesTrades is an equal opportunities employer. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Recruitment decisions are based on the requirements of the role, skills, experience and suitability for the position.